What happens now?
We are moving to an online booking system. Using manual attendance sheets and trackers is highly inefficient. Our hope is that this will also save you time as well. It will give you greater control over your class schedule and class balances.
Class Pass holders will be able to pay with credit card, check, or cash. Credit card payments will be processed directly in the Mindbody app. Checks and cash can be submitted to Rachel's office or the church office.
Class Pass Holders
All current Class Pass holders will automatically have their profile migrated to Mindbody. Class Pass holders can renew their pass using the app OR pay with cash or check to renew. Please continue to see Rachel or drop your check at the office as usual.
Single Classes
If you are not a current class pass holder and would like to drop-in to classes, you will now need to register through Mindbody. There are no exceptions. We know this is an abrupt change, but we really do believe this is a much more efficient system.
Because payments for classes are required at booking, you must pay online with a card. We are no longer accepting cash or checks at class time.
Signing into Classes
We highly encourage you to sign into class before you arrive. This will help us get an idea of the class attendance. If you forget to sign up, the teacher can add you.
*The window to sign into class online will be 3 hours. Again, if you miss the window or forget, you can still come to class, and the teacher will add you
Class Cancelations
There will now be a 3 hour window to cancel your class. Please make note of this. If you sign into a class and realize that you are not able to make the class, you must sign out before the 3 hour window. You will retain your class credit so that you can use it another day.
If you do not show up for class and did not cancel, that is considered a no-show, and you will lose your class credit. The teacher will be unable to make exceptions. You must contact TCW's office.
Profiles, waivers & email
Everyone must have a mindbody profile in order to take a class. If you choose not to manage your class schedule through Mindbody, the teacher will be adding you to classes, and that will track attendance. I highly encourage you to use the app, so that you can track your class credit balance.
If I signed a paper waiver, do I need to sign again? Yes. It's the same waiver, and you must acknowledge the electronic version to set up your profile.
We need an email on file to notify you of last minute scheduling changes or emergencies. You will be added to the fitness list and can unsubscribe from the TCW main mailing list. Not a problem.
Credit card payments
We hope to offer quality classes at a very reasonable price and provide a welcoming environment here at The Well. Because we are a nonprofit, we are adding a small fee to cover processing fees. If you do not wish to pay the credit card fee, then Class Pass Holders you can pay with cash or check to the office, and your payment will processed by Rachel. Your new credit count will be reflected once payment is processed.
Please note: SINGLE DROP-IN CLASSES must be paid by credit card, which is why we highly encourage you to save money and purchase a class pass. The instructor will no longer be taking payments for classes.